CAPCOM TOWN"

Privacy Policy

Capcom Town Privacy Policy

Capcom Co., Ltd., (“we” or “our”) handles the personal information of customers who use the website Capcom Town (the “Site”) in accordance with this Capcom Town Privacy Policy (the “Privacy Policy”) as follows.

[Company name, head office address, and name of representative]
Name: Capcom Co., Ltd.
Address: 3-1-3 Uchihiranomachi, Chuo-ku, Osaka, Osaka Japan
Representative: Haruhiro Tsujimoto

1.Personal Information We Collect

We may collect the following types of personal information in connection with your use of the Site:

  1. Information you enter and share on the Site.
  2. Information about your activity on the Site (including browsing history obtained through cookies).
  3. Information about the device you use and other information about the operating environment of the Site.
    This includes device identifiers, IP addresses, information about device settings, and other information about the operating environment of computers, devices, and other equipment.
    *We may use IP addresses to infer the approximate location of the country or region in which you are using our services.
  4. Inquiries submitted by you.
  5. Other information separately specified by us at the time of collection.

2.Purpose of use of personal information

We use the personal information described in Section 1 for the following purposes:

  1. Operation of the Site and provision of related services.
  2. Analysis and research on your usage status and trends regarding the services we provide.
  3. Improvement of our services and development of new content through analysis and research on your usage of our services.
  4. Conducting marketing related to products and services provided by us or third parties (including the distribution of information about such products and services).
    This includes optimizing advertisements delivered on the Site for each customer through cookies and similar tracking technologies.
  5. The purpose of complying with legal obligations.
  6. Responding to inquiries and providing support for troubleshooting.
  7. Prevention of fraudulent activities related to our services.
  8. Other matters for which we have obtained your prior consent.

3.Provision of Personal Information to Third Parties

  1. We will not provide the personal information described in Section 1 to any third party, except in the following cases:
    1. When we have obtained your prior consent.
    2. When we outsource the handling of personal information to our subsidiaries, affiliates, or other service providers within the scope necessary to achieve the purposes of use.
    3. When sharing information to prevent criminal acts etc.
    4. When sharing information in association with business transfers etc.
    5. When otherwise permitted by laws and regulations.
  2. Any provision of personal information based on the items above will be conducted in compliance with applicable personal information protection laws and regulations and appropriately managed.
  3. We may transfer your personal information to a country or region other than the country or region in which you reside (which may have data protection laws different from those of the country or region in which you reside). In such cases, we will implement measures to ensure that your personal information receives the same level of protection as under the data protection laws of the country or region in which you reside, such as by entering into a data protection agreement or by other means permitted by applicable data protection laws.

4.Storage location of personal information

We will transmit the personal information described in Section 1 to a server located in Japan or the United States and store it there. However, if there is separate guidance within the service, we will follow that guidance.

5.Storage period of personal information

We will store the personal information described in Section 1 for the period necessary to achieve the purpose of use set out in Section 2.

6.Safety management measures

We will make efforts to ensure the accuracy and currency of your personal information and will implement the necessary and appropriate safety management measures (as disclosed in detail under 3 “Security Control Measures” on the page below). When outsourcing, we will appropriately supervise contractors to ensure adequate safety management.

7.Inquiries, Exercising Rights, etc. Regarding Personal Information

Through the following contact points, you may make inquiries and requests and indicate your intention to withdraw consent regarding the handling of personal information, as well as other communications regarding the exercise of your rights under laws and regulations:

Online form

Also, requests for disclosure etc. based on the Act on the Protection of Personal Information (Japanese law) will be accepted in accordance with the information on the following page:

8.Special Provisions Regarding Use of CAPCOM ID

If you log in with your CAPCOM ID to use the services on the Site, such services are considered individual services of CAPCOM ID. Therefore, the personal information collected in connection with such services will be handled in accordance with the CAPCOM ID Privacy Policy.

9.Other

  1. We may change this Privacy Policy at any time. The revised Privacy Policy will be posted on the Site and will become effective from the time of posting. Please check the latest version when using the Site.
  2. The governing language of this Privacy Policy shall be English. Any translation hereof shall be deemed to be made for reference purposes, and in the event of any conflicts between the translated versions and the English version, the English version shall prevail.

Established on 09 22, 2025

Disclosure for Customers Residing in the European Economic Area (EEA), UK, or Switzerland

1.Legal basis for handling personal information

We use your personal information for the purposes described in 2 “Purpose of use of personal information" in this Privacy Policy. The legal basis is as follows:

  1. Operation of the Site and provision of related services.

    This is based on the performance of a contract with you and legitimate interests.

  2. Analysis and research on your usage status and trends regarding the services we provide.

    This is based on legitimate interests.

  3. Improvement of our services and development of new content through the analysis and research of your use of our services.

    This is based on legitimate interests.

  4. Conducting marketing related to products and services provided by us or third parties.

    This is based on your consent.

  5. The purpose of complying with legal obligations.

    This is based on compliance with legal obligations and legitimate interests.

  6. Responding to inquiries and providing support for troubleshooting.

    This is based on the performance of a contract with you and legitimate interests.

  7. Prevention of fraudulent activities related to our services.

    This is based on the performance of a contract with you and legitimate interests.

  8. Other matters for which we have obtained your prior consent.

    This is based on your consent.

2.Regarding the Data Protection Officer (DPO) and Data Protection Representative (DPR) in the EEA

We have established and operated a Data Protection Officer (DPO) to receive and respond to inquiries.

In addition, customers who reside in the EEA may contact us through the Data Protection Representative (DPR) in the EEA. The contact points of the DPO and DPR in the EEA are as follows:

(DPO)
Capcom Co., Ltd.
Personal Information Inquiry Contact (DPO)
3-1-3 Uchihiranomachi, Chuo-ku, Osaka, Osaka 540-0037 Japan
Email: dpo@capcom.com

(DPR in the EEA)
Capcom Entertainment Germany GmbH
Borselstraße 20,
22765 Hamburg,
Germany
Email: ceg.gdpr@capcom.com

END 09 22, 2025

Disclosures for Customers Residing in California

1.California Civil Code Section 1798 and others

California Civil Code Section 1798 and other provisions allow customers residing in California to request specific information regarding the disclosure of personal information to third parties for direct marketing purposes. However, we do not share information with third parties for direct marketing purposes. For questions regarding our disclosure policy, please contact us at the following:

Capcom Co., Ltd.
Personal Information Inquiry Contact (DPO)
3-1-3 Uchihiranomachi, Chuo-ku, Osaka, Osaka 540-0037 Japan
Email: dpo@capcom.com

2.Regarding the Sale of Personal Information

In the past 12 months, we have not sold any personal information of California residents within the meaning of "sale" as defined by the California Consumer Privacy Act (CCPA), including the California Privacy Rights Act (CPRA) as amended.

3.Rights of California Residents

Please contact us by e-mail (privacy@capcom.com with a title of “Your California Privacy Rights”), telephone free of charge (888-568-5413), or on-line form (https://capcomusa.com/ccpa/) to execute the following rights. Before responding to your request, we may ask you to provide reasonable evidence of your identity to ensure your security and to comply with legal requirements.

  1. Right to Know

    You may submit a verifiable request, free of charge, up to twice within a 12-month period to obtain the following information:
    - Specific information we hold about you
    - Categories of personal information we have collected, sold, or disclosed for a business purpose within the past 12 months
    - Categories of sources from which personal information was collected
    - The purposes for which personal information was collected or sold
    - Categories of third parties to whom personal information was sold, disclosed for a business purpose, or otherwise shared

    Where possible, we will provide this information in a readily usable format that allows you to share the information with another entity.

  2. Right to Correction

    You may submit a verifiable request to correct the personal information that we have collected about you.

  3. Right to Deletion

    You may submit a verifiable request to delete the personal information that we have collected about you. Upon receipt, we will confirm acknowledgment of your request within 10 business days. We will then provide a substantive response as promptly as possible. However, if additional time is required, we will notify you accordingly. If additional information is required to verify your identity, we will contact you and request such information. If we are unable to verify your identity, we may decline your request for deletion. If we deny your request in whole or in part, we will explain the reasons.

  4. Right Not to Be Subject to Discriminatory Treatment

    We will not discriminate against you for exercising your rights. For example, we will not deny you access to our game services or online services, nor will we charge you different prices or rates for the same online services solely because you exercised your rights. However, differences in treatment are permitted if they are reasonably related to the value of your personal information.

END 09 22, 2025

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